Account Manager

South Jordan, Utah, United States Full-time

Want to be part of a tech company that is changing the world for the better? 

Most companies have a mission statement. Banjo has a mission—to save lives and reduce human suffering by ethically using A.I. to get everyone live, validated information, so they can make better decisions, faster. 

Banjo is the world’s first Live-Time Intelligence platform that gives decision-makers the ability to KNOW INFORMATION NOW, to understand what is happening live, anywhere. With Banjo you will know more, so you can do more. Imagine how our world will change when decision-makers know exactly what is happening, where it is happening, the moment it happens.

As an Account Manager, you will serve as the trusted advisor to our customers, deeply understand their unique challenges, and drive adoption post-implementation. You will be personally accountable to collaborate with a variety of federal, state, and local agencies on the Banjo platform to drive solutions that help them intervene in life-saving emergency situations. You will identify opportunities to develop a relationship with our customers in a way that expands our reach within their organization.

RESPONSIBILITIES

  • Independently manage complex and large-volume client lists of senior-level relationships
  • Work closely with clients to understand their needs and drive solutions via the Banjo platform
  • Lead adoption and engagement of Banjo’s technology and growth initiatives
  • Develop and maintain an in-depth knowledge of Banjo’s platform and features
  • Proactively lead product discussions, educate clients on Banjo’s new and existing features, and advise on best practices to drive optimal performance
  • Collect product feedback from clients, conduct user experience interviews, and partner with cross-functional teams to improve overall customer experience
  • Capture ongoing industry and client-specific intelligence to inform key partners across Banjo
  • Exercise discretion in handling confidential information and facilitate communication between appropriate team members
  • Support the business development team's management of day-to-day relationships with external partners

EDUCATION/EXPERIENCE

  • Bachelor’s degree in business, communications, marketing, or another related area of study
  • 3 - 5 years in customer-facing customer success, account management or strategic consulting organization, or training capacity
  • Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies including senior-level executives and government officials
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Proven track record as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to ensure their success
  • Proven experience working effectively with cross-functional teams and all levels of management (internally and externally)
  • Experience working in a SaaS startup is a benefit

PERSONAL ATTRIBUTES OF THE SUCCESSFUL CANDIDATE

  • Possesses an innate sense of urgency to deliver for the business while also effectively working collaboratively as part of a team
  • Owner mentality
  • Effective time management, organization and prioritizing skills. Ability to manage and prioritize multiple deliverables and to meet deadlines
  • High attention to detail, able to complete tasks quickly
  • Proven success delivering results individually and as part of a team in a fast-paced, demanding, high-growth environment
  • Continuous improvement mentality with an ability to evaluate processes, seek out and implement internal or external best practices
  • Creative problem solver with a demonstrated ability to ‘think outside the box’ when confronting challenges

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds and is required to travel unless otherwise specified in the job description.

NOTICE

At Banjo, we value inclusion and embrace diversity. Banjo is an equal opportunity employer and makes employment decisions on the basis of merit. Banjo prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration. All your information will be kept confidential according to EEO guidelines.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. 

Candidates must pass a background check and drug test to be considered for this position.