Head of Implementation

South Jordan, UT Full-time

Want to be part of a tech company that is changing the world for the better? 

Most companies have a mission statement. Banjo has a mission—to save lives and reduce human suffering by ethically using A.I. to get everyone live, validated information, so they can make better decisions, faster. 

Banjo is the world’s first Live-Time Intelligence platform that gives decision-makers the ability to KNOW INFORMATION NOW, to understand what is happening live, anywhere. With Banjo you will know more, so you can do more. Imagine how our world will change when decision-makers know exactly what is happening, where it is happening, the moment it happens.

The Head of Implementation will be a hands-on leader, who is able to perform the role of Implementation Manager as needed. This position will also oversee the team that is responsible for the implementation of Banjo Public Sector products in consultation with customers from Public Safety to State and Local Officials and other members of the fast-growing team. 

RESPONSIBILITIES

  • Responsible for overachievement of key metrics relating to customer and internal team success
  • Lead and scale the Implementation team to effectively meet customer growth demands; There will be multiple new hires a week/month
  • Organize the team to make decisions quickly and with precision to stay ahead of rapid growth in customer base as well as within their organization
  • Accountable for meeting implementation deadlines and project requirements
  • Responsible for the overall implementation function 
  • Manage the allocation of implementation’s resources to effectively meet customer demands
  • Provide leadership to all Implementation Managers on a day-to-day basis, leading by example with clear alignment to Banjo objectives and culture

EDUCATION/EXPERIENCE

  • Proven experience implementing multiple large customers simultaneously while managing a large queue of additional implementations
  • 10+ years of experience as a leader in high-growth SaaS companies selling into the Public Sector
  • Track record of successfully scaling organizations domestically and globally
  • Leadership experience working in or with Government Entities or Agencies
  • Working knowledge of data analysis and performance/operation metrics
  • Aptitude in decision-making and problem-solving
  • BSc/BA in Business Administration or relevant field; MSc/MBA is a plus

PERSONAL ATTRIBUTES OF THE SUCCESSFUL CANDIDATE

  • Must be able to qualify for Top Secret clearance
  • Possesses an innate sense of urgency to deliver for the business while also effectively working collaboratively as part of a team
  • Owner mentality
  • Effective time management, organization and prioritizing skills. Ability to manage and prioritize multiple deliverables and to meet deadlines
  • High attention to detail, able to complete tasks quickly
  • Proven success delivering results individually and as part of a team in a fast-paced, demanding, high-growth environment
  • Continuous improvement mentality with an ability to evaluate processes, seek out and implement internal or external best practices
  • Creative problem solver with a demonstrated ability to ‘think outside the box’ when confronting challenges

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds and is required to travel unless otherwise specified in the job description.

NOTICE

At Banjo, we value inclusion and embrace diversity. Banjo is an equal opportunity employer and makes employment decisions on the basis of merit. Banjo prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration. All your information will be kept confidential according to EEO guidelines.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. 

Candidates must pass a background check and drug test to be considered for this position.