Technical Writer

South Jordan, Utah, United States | Full-time

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Banjo is looking for a Technical Writer to join our team in South Jordan, UT!

Most companies have a mission statement. Banjo has a mission — to save lives and reduce human suffering by ethically using A.I. to get everyone live, validated information, so they can make better decisions, faster.

Banjo is the world’s first Live-Time Intelligence platform that gives decision-makers the ability to KNOW INFORMATION NOW, to understand what is happening live, anywhere. With Banjo you will know more, so you can do more. Imagine how our world will change when decision-makers know exactly what is happening, where it is happening, the moment it happens.

Responsibilities
  • Research, design, plan, write, and edit installation, configuration, administration, and end-user documentation for hard copy and online publication
  • Install, configure, operate, and administer product software as part of the documentation research process
  • Translate technical information into documentation for an audience of both technical and non-technical users
  • Copy, edit and rewrite existing documentation, as needed
  • Interivew technical staff to gather the technical data to be documented
  • Produce other in-house procedural documentation (e.g., engineering and documentation procedures, standards, and specifications)
  • Ensure that documents adhere to the company documentation and quality assurance standards
  • Recommend documentation formats responsive to technical and customer requirements
  • Provide recommendations for improving and refining documentation standards and procedure
  • Ongoing maintenance of documentation

Qualifications

  • Bacehlor's in relevant field or equavalent experience 
  • 5+ years of experience writing software documentation for both a technical and non-technical audience
  • Experience writing documentation for software 
  • Experience interviewing technical leaders and subject matter experts 

 

PERSONAL ATTRIBUTES OF THE SUCCESSFUL CANDIDATE

  • Excellent interpersonal skills with a high degree of empathy and emotional intelligence
  • Articulate individual, possessing solid verbal and written communication skills
  • Proven success delivering results individually and as part of a team in a fast-paced, demanding, high growth environment
  • Continuous improvement mentality with an ability to evaluate processes, seek out and implement internal or external best practices
  • Great collaborator who is highly effective in a team-based environment
  • Creative problem solver with a demonstrated ability to ‘think outside the box’ when confronting challenges
  • Effective time management. Ability to manage and prioritize multiple deliverables and to meet deadlines
  • High attention to detail, able to complete tasks quickly

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds and is required to travel unless otherwise specified in the job description.

NOTICE

At Banjo, we value inclusion and embrace diversity. Banjo is an equal opportunity employer and makes employment decisions on the basis of merit. Banjo prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration. All your information will be kept confidential according to EEO guidelines.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Candidates must pass a background check and drug test.

Candidates must pass a background check and drug test to be considered for this position.

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