Field Service Engineer

South Jordan, Utah, United States Full-time

Most companies have a mission statement. Banjo has a mission — to save lives and reduce human suffering by ethically using A.I. to get everyone live, validated information, so they can make better decisions, faster.

Banjo is the world’s first Live-Time Intelligence platform that gives decision-makers the ability to KNOW INFORMATION NOW, to understand what is happening live, anywhere. With Banjo you will know more, so you can do more. Imagine how our world will change when decision-makers know exactly what is happening, where it is happening, the moment it happens.

Responsibilities 

Visit customer sites to perform break-fix operations and assure customer satisfaction through prompt case closure and customer communication. Field Service Engineers are responsible for initial installations in customer data centers, as well as ongoing customer care. Your principal duty will be to learn, understand and begin routinely performing the following customer engineering responsibilities:

  • Installation and servicing Dell hardware & software under the guidance of an assigned mentor
  • Learn the basics of an install cycle: Performance of proactive maintenance according to established procedures, adherence to proper escalation procedures and keys to success
  • Perform part replacements as directed by the technical support lab. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the event
  • Close all cases at the completion of an event
  • Assure complete customer satisfaction at the assigned accounts by adherence to the following: Prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed
  • Lift up to 30 lbs. when necessary
  • Travel and be on call at select times

Qualifications

  • Associates in a technical discipline (or equivalent relevant experience/certifications) 
  • 5+ years working in data center
  • 5+ years in customer facing role 
  • Networking experience 
  • Experience setting up data centers (rack and stack) 

PERSONAL ATTRIBUTES OF THE SUCCESSFUL CANDIDATE

  • Excellent interpersonal skills with a high degree of empathy and emotional intelligence
  • Articulate individual, possessing solid verbal and written communication skills
  • Proven success delivering results individually and as part of a team in a fast-paced, demanding, high growth environment
  • Continuous improvement mentality with an ability to evaluate processes, seek out and implement internal or external best practices
  • Great collaborator who is highly effective in a team-based environment
  • Creative problem solver with a demonstrated ability to ‘think outside the box’ when confronting challenges
  • Effective time management. Ability to manage and prioritize multiple deliverables and to meet deadlines
  • High attention to detail, able to complete tasks quickly

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds and is required to travel unless otherwise specified in the job description.

NOTICE

At Banjo, we value inclusion and embrace diversity. Banjo is an equal opportunity employer and makes employment decisions on the basis of merit. Banjo prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration. All your information will be kept confidential according to EEO guidelines.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Candidates must pass a background check and drug test.