Workplace Services Manager

Salt Lake City, Utah, United States Full-time

Banjo is looking for a Workplace Services Manager to join our team in Salt Lake City, UT!

Most companies have a mission statement. Banjo has a mission—to save lives and reduce human suffering by ethically using A.I. to get everyone live, validated information, so they can make better decisions, faster.

Banjo is the world’s first Live-Time Intelligence platform that gives decision-makers the ability to KNOW INFORMATION NOW, to understand what is happening live, anywhere. With Banjo you will know more, so you can do more. Imagine how our world will change when decision-makers know exactly what is happening, where it is happening, the moment it happens.

Banjo is looking for an experienced Workplace Services Manager to manage our existing operations, facilities and support our continued growth. This person will partner closely with management to understand and support short, mid, and long term organizational needs.

Successful candidates must be comfortable operating on both the strategic and tactical levels, simultaneously acting as an internal customer relationship manager, solutions architect, and implementer. A proven track-record, expertise, and passion for operations management with strong financial acumen is critical.

The optimal candidate excels within an entrepreneurial culture – providing vision, leadership, and flexibility. This candidate dives deep into details, provides clear direction/recommendations and fosters transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on the root cause.

Drive strategy and direction for site operations consistent with global program guidelines and vision; think globally, execute locally. 

RESPONSIBILITIES

  • Experience with engaging and interacting with clients. 
  • Ensure all offices are operational, presentable, and well-maintained.
  • Serve as the point person for all things office and building-related to all of our employees.
  • Create and deliver operational objectives, facilities services, programs and contracts. 
  • Manage and provide strategic direction to Office Managers who oversee facilities operations.
  • Accountable for annual budget development and operations analysis. 
  • Create and develop standards and procedures as business needs evolve.
  • Drive and support special projects and strategic initiatives. 
  • Work with legal counsel to manage contracts and day-to-day operations. 
  • Develop schedules, resource requirements, cost estimates, and work breakdown structures for new office build-outs.
  • Manage project scope from initiation, planning, execution, monitoring, and close-out.
  • Identify risks and develop mitigation strategies to ensure smooth project execution and completion to safety, schedule, budget, and quality.
  • Work directly with the executive team in procuring equipment and services needed to successfully operate facilities.
  • Support new employee onboarding; help with seating plans, set up workstations ahead of start dates, and direct people to basic resources.
  • Responsible for all event management; e.g., planning and running internal and external events. 

EDUCATION/EXPERIENCE

  • 10+ years of professional operations experience required; a significant portion of which should demonstrate success in managing complex operations and rapid growth
  • Demonstrated experience as a leader with 3+ years of senior management responsibilities
  • Experience building and managing a team or department within a startup or entrepreneurial setting
  • Comfortable handling all work aspects in a professional, mature, positive, and discreet way, including handling confidential information sensitively
  • Must be able to multitask and prioritize with minimal supervision, handling demands from various team members, and be able to communicate and execute to deadlines
  • Exceptional communication skills; ability to lead teams through influence, advice, and model behavior; excellent interpersonal skills; calm under pressure, able to de-escalate and effectively manage escalations at all levels of the company
  • A track record of championing speed, flexibility, and frugality in the face of rapid change and extremely heavy workload
  • Solid understanding of sourcing/procurement, building systems and maintenance, vendor management and customer service
  • Comfortable with legal terms and structures for standard commercial contracts
  • Strong ability to identify and solve ambiguous problems
  • Self-starter who sets aggressive goals and consistently gets results
  • Demonstrated ability to think strategically and successfully execute tactics
  • Effective resource management and project management skills
  • Experience in forecasting project budgets, schedules, and resources.
  • Experience with Google suite (i.e., Google Docs, Google Sheets, etc.).

PERSONAL ATTRIBUTES OF THE SUCCESSFUL CANDIDATE

  • Excellent interpersonal skills with a high degree of empathy and emotional intelligence
  • Articulate individual, possessing solid verbal and written communication skills
  • Proven success delivering results individually and as part of a team in a fast-paced, demanding, high growth environment
  • Continuous improvement mentality with an ability to evaluate processes, seek out and implement internal or external best practices
  • a ‘can-do’ attitude
  • Great collaborator who is highly effective in a team-based environment
  • Creative problem solver with a demonstrated ability to ‘think outside the box’ when confronting challenges
  • Effective time management, organization and prioritizing skills; Ability to manage and prioritize multiple deliverables and to meet deadlines
  • High attention to detail, able to complete tasks quickly
  • Possesses an innate sense of urgency to deliver for the business while also effectively working collaboratively as part of a team

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds and is required to travel unless otherwise specified in the job description.

NOTICE

At Banjo, we value inclusion and embrace diversity. Banjo is an equal opportunity employer and makes employment decisions on the basis of merit. Banjo prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration. All your information will be kept confidential according to EEO guidelines.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates must pass a background check and drug test to be considered for this position.